The Case Manager provides comprehensive care coordination and support to individuals with complex behavioral health, medical, and/or substance use needs.
Conduct home visits, community outreach, and engagement using a culturally sensitive, trauma-informed approach.
Complete comprehensive, consumer-driven assessments to identify strengths, challenges, and service needs.
Develop and regularly update individualized care plans reflecting client goals, preferences, and wellness objectives.
Coordinate and monitor behavioral health, physical health, and social service supports in alignment with each client’s needs.
Build and maintain linkages with both natural supports and formal resources, including hospitals and outpatient clinics.
Manage a caseload of approximately 40–50 clients, providing consistent contact through home visits, phone calls, and field-based engagement.
Advocate for and coordinate care across multiple systems to ensure access to comprehensive care.
Monitor client progress toward goals, supporting self-management and reducing preventable hospitalizations.

Bachelor’s Degree in a health-related field is required.
Master’s Degree preferred.
Minimum of 2 years of experience providing direct services to people with serious mental illness, medical conditions, developmental disabilities, and/or substance abuse preferred.
Proficiency in Microsoft Office required; experience with an EHR is preferred.
Strong assessment, engagement, organizational and time management skills.
Excellent verbal and written communication skills are required.
Valid and clean New York State Driver’s License required.

Case Manager

Key skills