Own enablement strategy and execution for one or more tax software platforms
Lead onboarding, training, and adoption programs that directly impact product success and customer satisfaction
Mentor junior enablement team members and share domain knowledge
Coordinate enablement initiatives for complex product segments in partnership with product owners
Design, develop, and maintain high-impact enablement content that drives adoption
Evaluate and optimize program effectiveness using data insights and customer feedback
Support feature launches with communications, demos, and follow-up training

4–6 years of experience in SaaS customer enablement, technical training, or client education
Proven ability to lead training initiatives for product launches, onboarding, or adoption campaigns
Proficiency in content development tools such as Articulate 360, ZenDesk, Salesforce, and Camtasia
Familiarity with product release cycles and agile development methodologies
Strong communication skills, including the ability to present to cross-functional stakeholders
Bachelor’s degree preferred, or equivalent experience in enablement, education, or customer-facing SaaS roles
Valid driver’s license required.

Senior Consultant, Customer Enablement

Key skills