Manage a team of Loan Processors and Loan processor assistants
Maintain knowledge of the incoming pipeline and ensure progress on each file
Train processing staff on operational policies and procedures
Assist processing staff and Sales Managers in resolving complex processing situations
Monitor processing workflows to identify and implement enhancements
Hold processing staff accountable for their pipelines and timelines
Monitor, review, and coach team members regarding performance
Ensure regulatory compliance for all team members
Communicate effectively with the team
Interact with operational areas and their management
Follow up regarding inactive loans and data integrity
Assist in evaluating efficient workflow processes
Monitor communications between staff and borrowers and other internal departments
Manage reports on team performance and drive performance scorecard system

Minimum of 5 years of mortgage processing/underwriting experience
Bachelor's degree preferred
Minimum of 3 years of supervisory experience
Extensive knowledge of mortgage loan processing and pipeline management
Nationwide lending experience in a call center environment
Comprehensive knowledge of TRID, FNMA, FHLMC, FHA, and VA guidelines
Knowledge of FHA Connection, Encompass and the VA portal
Excellent verbal and written communications skills
Ability to multitask in a high stress, deadline-driven environment, while keeping team members focused on pipeline management
Extensive knowledge of local, state, and federal questions regarding consumer and mortgage lending.

Loan Processing Manager

Key skills