Carry out administrative tasks, partial claim handling functions, including invoice approval, minor claim adjudication (dispute resolution) and other activities which do not require certification, vendor activity coordination.
Assist with MI and Analytics, financial control, assessment, monitoring and validation, in accordance with team best practice.
Provide functional resiliency by supporting our Claim teams based in multiple locations across Claim Europe.
Achieves or surpass service expectations of internal and external customers as agreed by the business.
Develop and maintain effective working relationships with colleagues, business partners, customers, agents and others to achieve organisational goals and create better outcomes.
Openly communicate knowledge of actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.
Other duties as assigned.

Previous relevant work experience gained within a general insurance claims department or in a general insurance or financial services support role preferred.
Working knowledge of I90, Openbox and Lloyds claims systems is preferred.
Experience of data entry processes preferred.
Basic customer relationship skills.
Intermediate written and oral communication skills.
Minimum GCSE level or equivalent educational standard or relevant experience in a claims or claims support role.

Associate Claims Operations Professional

Key skills