Drive operational excellence and systematic discipline across all aspects of product development at Mimecast
Create the frameworks, processes, and data infrastructure that enable the Product & Engineering organization to execute with precision
Establish metrics, KPIs, and dashboards that provide real-time visibility into product health, adoption, and impact
Create standardized processes for customer feedback collection, feature validation, and Go/No-Go decisions
Drive product governance across four business units while maintaining consistency with organizational strategy
Own the quarterly roadmap planning process, ensuring alignment with strategic priorities and realistic capacity planning
Conduct rigorous analysis on feature adoption rates and product utilization metrics
Support competitive analysis and positioning decisions against direct competitors
Partner with Engineering, Design, Customer Success, and Go-to-Market teams to optimize handoffs and execution
Build data infrastructure and self-service analytics that enable product managers and leaders to make informed decisions
Establish mechanisms for continuous customer voice integration into product decisions
Conduct win/loss analysis and competitive intelligence synthesis to inform positioning
Provide analytical rigor to M&A; evaluation processes and integration planning
Support pricing strategy optimization and customer segment analysis

7+ years of experience in product operations, product management, or business operations in technology companies
Demonstrated expertise in product metrics, analytics, and data-driven decision making
Strong project management and cross-functional coordination skills
Experience designing scalable processes and operational frameworks for growing organizations
Proficiency with product management tools (Jira, Productboard, or equivalent) and analytics platforms
Strong communication skills with ability to influence without authority
Demonstrated experience leveraging AI tools to drive productivity and improve operational efficiency
Experience in cybersecurity, SaaS, enterprise software, or risk management platforms
Background in scaling product operations in organizations with 500+ person engineering teams
Experience with OKR frameworks, product portfolio management, or agile/scaled agile methodologies
Track record of driving meaningful improvements in product delivery velocity, quality, or customer satisfaction
Familiarity with multi-platform product ecosystems and vertical integration models
Experience implementing AI-driven tools to enhance product operations and team productivity.

Senior Director – Product Strategy, Operations

Key skills