Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
Answer customer questions and provide insurance and non-insurance related information
Educate customers on our full product offerings and take the initiative to help them buy additional coverage
Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
Use ticketing software, back office software, and other digital tools to manage and track performance
Data entry for the above tasks
Other duties as assigned

Prior experience in customer service role involving a high degree of customer interface
Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
Roll-up-your-sleeves mentality – does what it takes to get the job done
Excellent verbal and written skills
Administrative and computer skills
Great attention to detail with every task
Entrepreneurial interest and a passion for pets
Existing Property & Casualty Insurance License or must be willing to obtain license within 45 days of employment

Insurance Agent

Key skills