Provide information to travel partners for the purpose of promoting products and securing reservations, matching the right product to the right customer.
Ensure accuracy in every aspect of each sales transaction.
Identify, research and resolve issues related to customer satisfaction.
Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact.
Learn and use software applications to efficiently process sales transactions.
Responsible for maintaining KPIs in a high-volume inbound call center.
Manage incoming calls involving routine client pre-departure inquiries on existing reservations.
Troubleshoot, research and respond to pre-departure inquiries from our travel partners and guests.
Responsible for responding to travel agents and guests’ needs and requests in a timely manner, i.e., returning calls, answering emails and following through on pending issues as it pertains to the booking process, or any questions that come up after a guest is booked but before they travel.
Develop, cultivate and maintain positive relationships with travel partners.

At least two years of travel industry or call center experience in a sales capacity required.
The ideal candidate would also have one or more of the following: 1) ability to handle customer calls in Spanish, 2) experience with Salesforce; 3) training in/experience with consultative sales and/or 4) specialized knowledge about the regions we visit or about cruising.

Luxury Sales Specialist

Key skills