Provide leadership and manage daily activities of claims management teams.
Establish policies and procedures, maintain workflows to ensure turnaround times are met.
Manage day-to-day reports, workflow, and communication.
Monitor staff productivity and quality; provide feedback, coaching, and corrective action.
Identify and communicate quality assurance findings, trends, and areas needing improvement.
Ensure all HIPAA procedures are followed and corrective action plans enacted.
Collaborate with other departments for continuous improvement efforts.

Associate’s degree in Business Administration, Healthcare, or related field, or high school diploma with comparable work experience.
1 or more years of supervisory experience or other relevant leadership experience.
1 or more years of experience with medical billing, insurance, or in other healthcare financial areas.
Demonstrated ability to lead and motivate diverse staff in a positive and effective manner.
Excellent written and verbal communication skills with the ability to communicate with peers, supervisors, managers, clients, vendors and team members in a professional and respectful manner.
Strong analytical and critical thinking skills with the ability to improve processes, solve problems, and provide innovative solutions with little direction.
Demonstrated ability to multi-task and work with cross-functional teams.
Proficiency with Microsoft Office programs; strong level of Excel experience including formulas and pivot tables required.
Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Supervisor, Patient Insurance Specialist

Key skills