Support the success of Managed Solution’s cloud licensing and technology product practices by providing sales operations support, white-glove customer service, and efficient administrative activities
Deliver exceptional customer service and high levels of accountability
Prepare and deliver quotes for Microsoft 365, Azure, Dynamics 365, and other Microsoft cloud licenses
Provide basic licensing information and guidance to Sales & Channel team members and customers
Assist with purchasing, account management, mailbox/call/ticket queue management, fulfillment, and quality assurance
Monitor, escalate, and/or respond to client requests related to licensing, procurement, and renewals
Quickly learn and implement prescribed department processes and procedures
Proactively track renewal timelines and coordinate internally to escalate urgent requests

Associates or Bachelor degree preferred
6+ months in a high-volume transactional sales, licensing, or administrative/operations position
Equivalent combinations of education and/or relevant work experience will be considered
Prior exposure to Microsoft licensing models or cloud subscription management is a plus
Prior experience successfully meeting performance expectations in a remote position highly desired
Extremely organized and detail-oriented, an efficiency rockstar, and an excellent verbal and written (English) communicator
Demonstrated ability to quickly learn and then independently implement prescribed processes and procedures
Demonstrated ability to successfully deliver accurate, detailed work product in a high-volume environment
Ability to handle high volumes of requests and tasks; time management; can-do attitude; and demonstrated ability to work in a team environment
Prior experience working in ticketing, quoting, or contract/renewal management systems (ConnectWise, PandaDoc, Microsoft Partner Center) and/or with procurement or licensing processes highly desired
Strong proficiency in workplace software applications (MS Office – Word, Excel, PowerPoint; Outlook; Teams)
Familiarity with Microsoft 365 Admin Center, Azure portal, or Microsoft Partner Center is a plus.

PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+
40 hours of Sick Time per calendar year
401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
7 paid holidays each year
1 Floating Holiday per Year… and 2 After 5 Years of Service!
Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
$100K Life/AD&D policy provided for all employees, free of charge!
Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
$80/Month Cell Phone + Internet Reimbursement

Cloud, Procurement Operations Associate

Key skills