Own the end-to-end order lifecycle from ERP sales order entry through delivery confirmation and invoice readiness (SW/HW/CARES).
Serve as the primary point of contact for customer projects involving multiple purchase orders and sales orders.
Ensure all orders tied to a project are aligned, tracked, and delivered according to customer commitments.
Maintain centralized visibility into order status, milestones, and dependencies.
Validate order completeness and delivery confirmation to trigger accurate and timely invoicing by Finance.
Oversee sales order handoff process post–purchase order entry, ensuring system accuracy and proper documentation in ERP/Costpoint.
Ensure customer ship-to information and order details are accurate in company systems prior to fulfillment execution.
Communicate shipment timing and order status updates to relevant stakeholders.
Identify risks to delivery timelines and proactively escalate or coordinate resolution across teams.
Partner with Logistics to align order priorities, inventory availability, and expected ship dates.
Facilitate cross-functional collaboration between Sales, Logistics, Finance, and Operations.
Drive process improvements within the order-to-cash workflow to improve accuracy, transparency, and customer experience.
Perform other duties within job scope as necessary.

Bachelor’s degree in Program Management, Business Administration, Supply Chain Management, logistics, or relevant professional experience.
Minimum of 5 years of experience in program/project management, warehouse, logistics, or fulfillment operations.
Ability to manage many simultaneous small and high turnover projects
Excellent problem solving and organizational skills
Experience with logistics operations
Proficiency in Microsoft office
Proficiency in ERP Systems such as Deltek Costpoint, SAP, etc.
Data analysis and reporting skills
Strong communication, cross functional collaboration abilities and interpersonal skills.
Ability to manage multiple priorities in a fast-paced operational environment.
U.S. citizenship is required due to the nature of the work and customer requirements.
Must be eligible to obtain and maintain a Secret-level security clearance.
Professional certifications such as PMP or CAPM preferred.
Experience supporting government contracts or regulated environments preferred.

Company-paid, full coverage inclusive health care (Medical, Dental Vision), for you and your family.
Life/Disability: Employer-paid life insurance, in addition to short-term and long-term disability.
401(k) Retirement Account, 6% employer contribution.
Professional Development
Flexible Paid Time Off
Holidays: 11 paid holidays throughout the calendar year.

Fulfillment Manager

Key skills