Senior Services Operations Manager – Managed Services

Role Overview

• Serves as the primary operational point of contact for assigned Global and Vertical customers—primarily in North America.
• Oversees Ricoh employees, including both individual contributors and managers.
• Ensures proactive communication with key customers to maintain agreed-upon performance standards at both local and national levels.
• Manages approximately $13M in Enterprise Services revenue, gross profit, and contribution.
• Develops and maintains strong relationships with internal and external customers.
• Owns the resolution of account issues to ensure high customer satisfaction.
• Implements change management strategies aligned with Ricoh’s strategic goals.

Requirements

• Bachelor’s degree or equivalent experience required.
• 3–5 years of management experience.
• 2+ years of project management preferred.
• ITIL Fundamentals certification preferred.
• Proven ability to market new products and services.
• Demonstrated success building internal and external customer relationships.
• Strong technical understanding of networks, security, print servers, and print devices.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.