Provide white glove, high-touch technical support to end users across all levels of the organization, ensuring prompt and professional resolution of issues.
Manage the complete employee technology lifecycle including onboarding, role changes, equipment refreshes, and offboarding.
Administer and support Active Directory, Entra ID, Microsoft 365, Windows 365, Intune, Autopilot, and other business critical applications.
Support and troubleshoot Windows and Mac endpoints, ensuring optimal performance and security compliance.
Manage and maintain copy/print hardware and solutions across office locations.
Oversee IT Asset Management (ITAM) including inventory tracking, deployment, and disposal of hardware and software assets.
Document support procedures, knowledge base articles, and asset records to ensure consistency and knowledge sharing.
Assist IT engineering with various infrastructure projects, migrations, and new technology deployments.
Identify opportunities to improve support processes and enhance the employee technology experience.
Provide support for office openings, relocations, and special events requiring on-site technical assistance.

3+ years of experience in an internal IT support role within an enterprise environment.
Hands-on experience supporting Active Directory, Entra ID, and Group Policy.
Proficiency with Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive).
Experience with Windows 365 Cloud PCs, Intune device management, and Autopilot deployment.
Strong experience supporting both Windows and Mac operating systems.
Familiarity with copy/print hardware deployment, configuration, and troubleshooting.
Demonstrated experience with IT Asset Management practices and tools.
Excellent interpersonal and communication skills with a genuine client-first mindset.
Ability to deliver white glove service with professionalism, patience, and empathy.
Strong organizational skills and ability to thrive in a fast-paced environment.
Excellent troubleshooting and problem-solving abilities.
Ability to work independently while collaborating effectively with team members.

IT Support Engineer

Key skills