Support Engineer (USA Only - 100% Remote)

Close is a CRM company focused on helping SMBs succeed and scale through communication-first sales software. They are seeking a Support Engineer to help customers with technical issues, build automation tools, and improve internal systems while maintaining a strong customer focus.

Responsibilities:

• Solve technical problems daily. Handle support tickets during US business hours, with a focus on API questions, data migrations, integrations, and complex technical issues. You'll protect engineering time by solving problems that would otherwise escalate
• Build tools that compound. Write Python scripts for imports, data cleanup, deduplication, and reporting. Create internal tooling that improves support efficiency and external utilities that customers can reuse. Your work will eliminate hours of manual support work weekly!
• Enable Customer Success. Assist customers with API usage, migrations, and data transformations. Support Sales and Success teams with technical troubleshooting for large customers. Your work directly impacts customer retention and growth
• Improve our API ecosystem. Write clear bug reports and reproductions for engineering. Contribute to documentation and API examples based on real-world usage patterns. Make Close's API better through frontline insights
• Experiment and automate. Test new AI tools, workflows, and automation approaches. Use AI thoughtfully to accelerate problem-solving while maintaining the quality and depth customers expect

Requirements:

• Experienced with Python. You have 1+ years using Python to solve real problems - whether building scripts, automating workflows, or interacting with APIs. You can debug, explain your code, and aren't afraid to dig into unfamiliar systems
• Customer-focused. You have experience in customer-facing roles (sales, support, or similar) and genuinely care about helping people succeed. You can explain technical concepts clearly and guide customers with friendly strength
• An automation enthusiast. You see repetitive work and think 'I can build something to fix this.' You experiment with AI tools to improve workflows, but you understand when manual debugging is required. You're AI-native: you use tools like Claude, ChatGPT, or Copilot thoughtfully to augment your work, not replace your thinking
• A strong communicator. Your written communication is clear and structured. You can document your work, write bug reports that engineering appreciates, and collaborate effectively in an async-first environment
• Comfortable with autonomy. You take ownership of problems, move with urgency, and don't need heavy oversight. You're pragmatic over theoretical and have a bias toward action
• A strong written communicator in English
• Located in US time zones (ET, CT, MT, or PT)
• Comfortable working 100% remote in a fully distributed team
• JavaScript/TypeScript experience
• Experience with web scraping (requests, scrapy, BeautifulSoup)
• Familiarity with CRMs or sales tools
• Experience at API-first companies like Stripe, Twilio, Zapier, or similar
• Public code samples or GitHub contributions
• Experience writing technical documentation
• Familiarity with fraud tools Sift, Stripe, or Twilio