Be a subject matter expert on our policies, products, services, and initiatives
Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward
Accurately and clearly document files to reflect conversations and actions taken on claims
Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges
Ensure that daily call centre metrics are met while taking a high volume of inbound calls
Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
This is a fast-evolving environment, and other ad hoc duties could be assigned to you.

Bilingual in English and French is required
Customer service and sales experience preferred
Insurance experience is considered an asset
Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays
Self-motivated, resourceful, and resilient to overcome various situations is essential
Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet
Excellent listening and communication skills with the ability to foster strong working relationships
No Canadian work experience required however must be eligible to work in Canada.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%

Bilingual Customer Service Representative – Auto Claims

Key skills