Customer Service Representative

TurboTax USA is a leading provider of tax preparation software and services, dedicated to simplifying the tax filing process for millions of individuals and small businesses across the United States. As a Work from Home TurboTax Product Expert, you will assist customers with tax-related questions and software usage, providing exceptional customer service and support.

Responsibilities:

• Providing prompt and professional assistance to customers via phone, chat, or email regarding TurboTax products and tax software
• Guiding users through downloading, logging in, and basic navigation of the TurboTax platform
• Supporting customers in importing documents, printing, and filing their tax returns accurately
• Addressing common tax questions and troubleshooting technical issues related to the software
• Maintaining a high level of customer satisfaction by delivering empathetic and effective solutions
• Participating in certification training to enhance your product knowledge and service skills
• Adhering to company policies and performance metrics to achieve weekly bonus opportunities and performance bonuses
• Collaborating with team members and supervisors to ensure a consistent and positive customer experience

Requirements:

• No specific accounting background is required; enthusiasm and willingness to learn are key
• Strong verbal and written communication skills to clearly articulate solutions and empathize with customers
• Ability to understand customer needs and provide effective, friendly assistance
• Comfortable working independently in a remote environment with reliable internet connectivity
• Availability to work a minimum of 25 hours per week, with flexibility to increase hours as desired
• Proficiency in basic computer skills and familiarity with navigating online platforms
• Ability to work within scheduled hours between 8am EST and 12am midnight EST, Monday through Sunday