Engagement Manager

Role Overview

• Lead the deployment and maintenance of the Management Requirements and 4 Plays: Visualization, Performance Reviews, Problem-Solving, and Standardization.
• Drive the use of rally rooms and operating boards to standardize work.
• Utilize PDCA/A3 to drive continuous improvement based on business area goals cascaded down through the organization.
• Responsible for providing process expertise and analysis on issues through coaching and facilitation of teams.
• Act as a key liaison between the business area leadership, shared services, and One Way office.
• Communicate and report out on the status of business area improvements.
• Establish effective, collaborative working relationships with front line through senior leadership to maximize project efficiency, responsiveness, and resource allocation.
• Lead business area continuous improvement projects utilizing continuous improvement methodology to deliver substantial improvements in identified areas.
• Support process level metrics and influence accountability across process streams by supporting use of tools such as rally rooms, continuous improvement projects.
• Provide financial management of projects including budgeting, forecasting, actuals tracking, and savings implications.

Requirements

• Bachelor's degree in business, engineering, information technology, related field, or equivalent combination of education and experience
• At least 8 years related business/industry experience
• Experience facilitating or consulting on improvement and transformation initiatives
• Change management or program/project management experience
• Must build relationships and communicate effectively with all levels of the organization including executive level leadership, through presentations, coaching, and facilitation of teams
• Ability to effectively communicate to a variety of audiences and analyze ambiguous/ complex business scenarios
• Demonstrated ability to lead and influence others
• Ability to adapt to change quickly and work within a diverse, cross-functional team environment
• Able to handle complex issues and conflict with a calm demeanor and use facts to support decision-making
• Knowledge of core business processes/industry trends with ability to interpret and react to ongoing changes.

Tech Stack

• React

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave