Creating strategies with senior management and develop policies that will correlate with the organization goal.
implementing effective processes and standards.
Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters
Responsible for management of critical and complex changes wherever applicable
Initiate and drive continuous service improvement plans
Identification and communication of potential risks and dependencies in timely manner to stake holders
Responsible for Performance management, career development and retention of the team members
Should have an innovative and transformational mindset to identify opportunities to optimize processes

Graduate with minimum 8 years of Experience as operation head in Technical Support process (Autodesk).
Salesforce experience is preferred.

Operations Manager

Key skills