Independently responsible for the operational logistics management of one or more client projects
Line and functional management of up to approximately 70 operational and commercial employees (across multiple levels) in warehousing and customer service functions
Workforce planning, training and personnel development within your area of responsibility
Ensuring compliance with company-wide QSHE standards (Quality, Safety, Health, Environment) and preparing work and operating instructions
Financial and performance responsibility for the assigned customer areas
Ensuring the agreed service levels with customers and internal KPIs are met
Management of Sigma reporting
Implementation of new customer projects and development of existing customer accounts
Planning and conducting business review meetings
Continuous, targeted optimization of processes and technologies within your area of responsibility
Pricing and negotiation of service proposals
Reporting to branch/site management

Bachelor’s or Master’s degree with a focus on Logistics, Supply Chain Management, Industrial Engineering or Business Administration
Alternatively, relevant vocational training with many years of experience in a similar role at a logistics service provider
Deep understanding of warehouse operations and processes, warehouse management systems and warehouse equipment
IT affinity and enthusiasm for new technologies
Industry knowledge, ideally from one or more of the following market segments: Consumer Goods, E‑Commerce, Retail/Wholesale, Automotive, Healthcare, Industrial
Strong communication and presentation skills
Goal-oriented with customer
and solution-focused thinking and acting
Very good German and English skills
Turkish language skills, written and spoken, are an advantage
Confident user of MS Office (especially Excel, PowerPoint) and MS Power Platform including Power BI
Ideally Lean Management or Six Sigma certification

Capital-forming benefits (Vermögenswirksame Leistungen)
Company pension scheme
Employee discounts
DSV employee card with a monthly net credit
Company bike scheme (JobRad)
Anniversary payments
Supplementary health insurance (division-dependent)
Computer/office eyewear
Group accident insurance
Comprehensive onboarding with an individualized onboarding plan
A committed and motivated team
Flat organizational structures
An open working atmosphere
A varied range of tasks with significant decision-making scope
A modern workplace including a transparent flexitime arrangement and the option for mobile/remote working
Regular further training and courses
E‑learning
Talents@DSV and other talent development programs to keep your skills up to date
Tailored development programs are also possible

Operations Manager

Key skills