Customer Service, Onboarding Representative

Role Overview

• Manage client onboarding from kickoff through successful implementation
• Communicate clearly with clients via email, messaging platforms, and virtual meetings
• Coordinate internal workflows and task tracking using project management tools
• Ensure all onboarding steps are completed accurately and on time
• Support customer service inquiries and provide timely, professional responses
• Monitor campaign or implementation data and report on progress when required
• Collaborate with internal team members to ensure smooth delivery
• Identify issues proactively and propose solutions before they escalate
• Maintain organized documentation inside CRM and project management systems

Requirements

• Advanced English proficiency, both written and spoken
• Strong organizational and time management skills
• Proactive mindset with the ability to work independently
• Data-driven approach to tracking progress and measuring results
• High attention to detail
• Positive, professional communication style
• Ability to ask clarifying questions when needed
• Experience in customer service, onboarding, account coordination, or similar client-facing roles
• Familiarity with CRM and project management tools
• Experience supporting digital marketing or online business environments is a plus
• Comfortable handling multiple client accounts simultaneously
• Strong problem-solving skills and self-sufficiency

Benefits

• 100% remote work environment
• Opportunity to grow within a fast-scaling digital consulting company
• Exposure to digital marketing operations and performance-based systems
• Collaborative and supportive team culture