Web Content Associate

Role Overview

• Maintain and update content across multiple ecommerce websites within the portfolio
• Post and manage product images, copy, links, and other front-end content
• Ensure accuracy and consistency of product data across websites and sales channels
• Implement and maintain updates to product attributes, pricing, and merchandising rules
• Launch new products across multiple websites
• Edit and maintain existing product listings
• Assign products to the correct collections, categories, and merchandising groups
• Ensure product presentation aligns with brand standards and promotional strategies
• Support ongoing maintenance of the internal site search tool
• Review top and trending customer search terms
• Optimize search results by boosting relevant products, brands, and categories
• Identify gaps in search results and recommend improvements to product discovery
• Partner with Ecommerce and Marketing teams to support campaigns and initiatives
• Create, update, and maintain promotional pages and site categories
• Perform regular audits of product data, pricing, images, and site content
• Identify errors, inconsistencies, or broken elements across sites
• Ensure issues are corrected promptly and prevented in future releases
• Identify, document, and report site bugs or functional issues
• Manage assigned tickets and requests in project management systems
• Communicate progress, blockers, and dependencies to relevant teams
• Identify recurring issues, inefficiencies, or data inconsistencies
• Recommend solutions to improve tools, processes, and scalability
• Perform additional duties as assigned

Requirements

• 2–4+ years experience in ecommerce content management or site operations
• Experience in multi-brand or multi-site ecommerce environments
• Strong QA mindset with structured processes and checklist usage
• Comfort working in fast-paced, ticket-driven workflows
• Hands-on experience maintaining ecommerce websites (preferably multi-site environments)
• Experience with product setup, merchandising, collections/categories management
• Familiarity with platforms such as Shopify, Magento, WooCommerce, or similar CMS
• Experience launching new products and editing existing listings
• Strong understanding of product attributes, pricing updates, merchandising rules
• Ability to ensure data consistency across multiple sales channels
• Experience reviewing search terms and optimizing product discovery
• Ability to boost relevant products, improve categorization, and identify search gaps
• Experience deploying and removing promotional content based on timelines
• Ability to validate links, images, and campaign assets for accuracy
• Strong attention to detail in auditing product data, pricing, images, and links
• Experience testing site updates before and after deployment
• Ability to proactively identify inconsistencies and prevent repeat issues
• Experience documenting bugs and logging tickets in project management tools
• Ability to coordinate with developers and confirm fixes
• Experience managing tickets and tracking deliverables in tools like Asana, Jira, ClickUp, etc.
• Ability to communicate blockers and manage deadlines effective
• Strong cross-functional communication skills
• Experience working with Ecommerce, Marketing, and Development teams
• Ability to identify patterns, inefficiencies, and recommend process improvements
• Detail-oriented with structured process adherence

Tech Stack

• Magento

Benefits

• HMO Day 1 + FREE dependent coverage
• De minimis and allowances
• Attendance bonus
• Paid time offs
• Company-provided work setup (laptop, monitor, accessories)
• Training, career growth, and global exposure
• A collaborative and supportive team culture