Contact Center Representative I

Role Overview

• Effectively communicates with prospective or current customers through emails and inbound or outbound calls.
• Responsible for developing the quote for the customer.
• Manage a high volume of inbound/outbound phone and email contacts.
• Easily navigate through multiple systems and websites.
• Understand customers’ needs to receive all required information needed to develop quote.
• Develop the quote which will need to include local requirements, applicable ancillary fees and mapping out trips.
• Enters and sends booking invitations to locations with available capacity.
• Presents quote to customer and ensures understanding.
• Notifies leadership if a rebate is needed.
• Responds to customer inquiries and problems providing timely and accurate information.

Requirements

• High School Diploma or equivalent
• Previous experience providing customer service or sales in a call center environment preferred but not required
• Effective oral and written communications skills
• Good customer service skills
• High attention to detail
• Ability to listen attentively and solve problems creatively
• Strong ability to handle multiple tasks at once; prioritize activities based on urgency and importance.
• Possess solid computer skills
• Windows, Excel and Outlook
• and be internet browser proficient.