Effectively communicates with prospective or current customers through emails and inbound or outbound calls.
Responsible for interacting with internal customers at the location support level.
Develop the quote for the customer including mapping of the trip and decision on the ancillary fees.
Deliver quotes to customers and coordinate trip execution with our local operations team.
Manage a high volume of inbound/outbound phone and email contacts from customers.
Use basic sales techniques to upsell on every interaction and identify other sales opportunities.
Enter and send booking invitations to locations with available capacity.
Present the quote to customers and ensure understanding.
Notify leadership if a rebate is needed to book the trip.
Respond to customer inquiries and problems providing timely and accurate information.

High School Diploma or equivalent
2 years experience providing customer service or sales in a call center environment preferred but not required
Solid oral and written communications skills; must demonstrate a professional and polished demeanor with a positive, upbeat and friendly personality
Strong customer service skills; must be passionate about delivering quality service and making a difference in the customer experience
Ability to listen attentively, solve problems creatively, create win-win situations with internal and external customers
High attention to detail; able to enter data in an efficient and accurate manner
Strong ability to develop and maintain professional working relationships
Ability to learn quickly and adapt to change in a fast-paced environment
Strong ability to handle multiple tasks at once; prioritize activities based on urgency and importance, and take appropriate action with little supervision
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Solid computer skills
Windows, Excel and Outlook
and be internet browser proficient.

Charter Contact Center Representative II

Key skills