Field Technical Engineer

Role Overview

• Responsible for the installation and service of OEM medical devices which will include electrical, mechanical and software components.
• Complete scheduled preventive maintenance, unplanned maintenance and perform any required equipment upgrades.
• Establish and maintain a high level of customer satisfaction through service excellence.
• Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork.
• Train customers on basic operation and use of medical devices.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
• Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory.
• Provide on-call service coverage on a rotating basis, as needed.

Requirements

• Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent.
• Military equivalency is also acceptable.
• One to three years of experience servicing BMD or Ultrasound equipment.
• Previous mechanical, electronics or fluidics work experience, either in a field service or hospital-based setting, is required.
• Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology.
• Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process.
• Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers.
• Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation.
• Valid driver’s license, good driving record and must be able to pass a motor vehicle record check.