Investigate and resolve service requests: describe, triage, and resolve client and internal requests within agreed timelines.
Monitor system health: proactively track system performance, investigate abnormal behavior, and escalate in case of component failures.
Collaborate cross-functionally: work closely with Risk Managers, DBAs, Developers, Customer Support, and other teams to research and resolve issues.
Contribute to automation: automate manual tasks and design internal tools leveraging advanced technologies (including AI) to streamline operations.
Improve operational processes: design and enhance tools that accelerate issue identification (root cause analysis) and resolution.
Create and maintain documentation: develop troubleshooting guides and knowledge base articles for recurring issues.

Basic understanding of IT infrastructure, system monitoring, and incident handling.
Strong analytical and troubleshooting skills.
Understanding of client-server architecture and system components.
Experience in trading or fintech companies.
Basic scripting knowledge (preferably Python) or strong interest in learning automation.
Ability to clearly document technical issues and solutions.
Excellent written and verbal communication skills in English.
Willingness to work in a 24/7 shift environment.

Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony: Join a company that genuinely cares about you
because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Technical Support Engineer, L1

Key skills