Lead and manage complex programs and projects to ensure successful customer deployment and adoption of Egnyte’s platform
Manage and communicate deliverables, risks, project timeline, ROI, and issues
Act as a liaison between Egnyte’s customers and internal teams to ensure smooth project completion and success
Communicate professionally and succinctly while following Standard Operating Procedures (SOP)
Ensure internal processes and client-facing documents are current and in support of corporate goals
Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Manage overall customer relationship and satisfaction during all phases of the engagement

5-8 years’ experience managing projects in Customer Facing Implementation roles (remote and onsite) in a technology organization
Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management
Excellent customer engagement, presentation, and communication skills
Solid organizational skills and multi-tasking skills, attention to detail, and ability to adapt to process in a quick changing environment; ability to manage multiple projects with multiple resources
Experience handling escalations at all levels
A strong understanding of project financials, revenue, cost, and margin is required
Strong familiarity with project management software tools, methodologies, and best practices
Experience with creating, maintaining and following a repeatable project methodology
Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable
Bachelor’s degree in computer science or related technical discipline is preferred

Competitive salaries and comprehensive benefits
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
Paid holidays and sick time
401(k) with company match
Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
Gym, cell phone, and internet reimbursement
Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
Your own Egnyte account with lifetime access
HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
One Medical virtual care, providing you with healthcare access across the country

Senior Professional Services Project Manager

Key skills