Client Delivery Manager

Role Overview

• Coordinating internal release planning across UK and international teams, ensuring all pre-release and release activities are managed and clearly communicated
• Creating and managing delivery plans across a variety of internal programmes, keeping stakeholders aligned at every stage
• Supporting customer implementation programmes across commercial, onboarding and go-live workstreams
• Acting as the primary governance interface for external stakeholders including lenders, conveyancers and third-party partners
• Designing and implementing tailored onboarding and implementation strategies depending on customer size and complexity
• Creating bespoke implementation plans covering initial go-live and future upgrades
• Establishing and managing governance structures across internal and external workstreams (including RAIDs and RACI frameworks)
• Communicating progress, milestones and risks clearly to customers and internal stakeholders
• Driving continuous improvement across customer implementation methodology, with a focus on scalability
• Supporting resource planning and upward reporting through overarching delivery plans

Requirements

• Significant experience in Delivery or Project/Implementation Management roles
• Proven experience in customer-facing roles
• Proven experience delivering complex and/or multiple concurrent programmes across internal and external stakeholders
• Strong understanding of programme governance frameworks and risk management
• Experience across the full product lifecycle — from delivery to customer implementation and ongoing support
• Experience working in FinTech (preferred)
• Experience collaborating with international teams across time zones (preferred)
• Advanced Microsoft skills including MS Project (or equivalent)
• An exceptional communicator — written, verbal and visual
• Highly organised, able to prioritise competing demands in a fast-paced environment
• Calm, pragmatic and solutions-focused
• Naturally collaborative, able to build trusted relationships at all levels
• Detail-oriented, proactive and customer-first in your approach
• A person of high integrity and reliability

Benefits

• Annual Leave: 25 days per year (Jan-Dec), increasing to 27 days after 5 years, plus Bank Holidays (pro-rata for part-time).
• Annual Leave Purchase: Option to purchase up to 1 working week of additional leave.
• Wellness Days: 4 paid days per year to rest and recharge (pro-rata for part-time).
• Paid Volunteer Day: 1 paid day per year to volunteer at a charity of your choice.
• Pension scheme (Aviva): 6% employer contribution, 4% employee contribution.
• Life Assurance: 4x basic salary.
• Health Flex Pot via Benifex: – £800 flexible benefit to spend on health options of your choice, including: Private Health Insurance / Health Cash Plan / Dental Plan / Health Assessments.
• Additional Benifex perks: Voluntary opt-in for additional benefits including Activity Pass, discounts via Perkbox, Beauty and Fitness Discount Card, Cycle to Work, Motor Breakdown, Will Writing, or enhance your cover of benefits provided by company.
• Critical Illness Cover: 1x basic salary.
• Group-wide Equity Plan: Eligibility for participation in our Group-wide employee share plan, subject to annual invitation.
• Enhanced Maternity/Adoption Pay: Up to 20 weeks full pay.
• Enhanced Paternity Pay: Up to 4 weeks full pay.
• Performance-based Incentive Scheme: Eligibility for a discretionary Short Term Incentive plan, based on job role and level.
• Learning & Development: Access to LinkedIn Learning, reimbursement of your professional membership costs.
• Additional: Access to our Employee Assistance Programme and wellbeing resources, eye test vouchers and VDU glasses contribution.
• Office Space: Use of our PEXA office workspaces in Leeds and Thame. Our new Leeds office is in West Village, managed by Bruntwood SciTech and allows you access to Bruntwood hosted local events.