Lead end-to-end architecture design and implementation of ServiceNow solutions.
Define platform strategy, roadmap, and governance framework.
Design scalable and maintainable solutions across core ServiceNow modules, including: ITSM, ITOM, ITBM / SPM, HRSD, CSM, CMDB & Discovery, GRC (Good to have)
Provide technical leadership and architectural guidance to development teams.
Establish development standards, enforce coding best practices, and review customizations.
Drive enterprise integration architecture using REST, SOAP, MID Server, and third-party tools.
Architect and optimize CMDB data models, Service Mapping, and Discovery processes.
Ensure platform performance, scalability, security, and compliance.
Lead instance upgrades, migrations, and digital transformation initiatives.
Collaborate with business and IT stakeholders to translate requirements into robust technical architecture.
Mentor developers, administrators, and technical leads.

8+ years of relevant experience in ServiceNow Development & Architecture
Strong expertise in ServiceNow platform architecture
Scoped applications
Flow Designer & Integration Hub
Business Rules, Script Includes, UI Policies, ACLs
Performance tuning and optimization
Deep understanding of CMDB architecture and data governance
Experience with enterprise-level system integrations
Strong proficiency in JavaScript and ServiceNow scripting
Experience working in Agile/Scrum environments
Excellent communication and stakeholder management skills.
ServiceNow Certified Technical Architect (CTA) – Preferred
ServiceNow Certified Implementation Specialist (CIS) – ITSM / ITOM / HRSD
ITIL Certification
Experience in multi-instance architecture strategy
Exposure to cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)

ServiceNow Architect

Key skills