About this role
Role Overview
- Assists in the implementation of specific Customer Service management plans under supervision.
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool.
- Gathers customer information and performs analysis to understand customer needs for efficient issue management.
- Executes and delivers work covered by existing procedures to achieve objectives of the Customer Service team.
- Assists in continuous improvement opportunities for customer service processes.
Requirements
- Assists in the implementation of specific Customer Service management plans under supervision.
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
- Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
Benefits
- Competitive salary