Key skills
Communication
About this role
Role Overview
- First point of contact for international customers
- Support customer inquiries via e-mail, live chat, and phone
- Verify customer documents
- Support customer support agents with tasks
Requirements
- Experience in customer support
- Strong communication skills
- Proficient in English and German (ideally Mandarin)
- Experience with helpdesk software (e.g. Zendesk) is a plus
Benefits
- Flexible working hours
- Autonomous and progressive work environment
- Diverse and motivated team