Customer Care Manager, Full-time

Role Overview

• Central communication interface: coordinating exchanges between internal departments and customers
• Relationship building & customer retention: developing long-term customer relationships through regular, personal interaction
• Needs analysis & satisfaction: identifying individual customer needs and ensuring lasting satisfaction for companies and employees
• Proactive customer communication: keeping customers informed about new benefits, developments, and optimization opportunities
• Portfolio development & implementation: continuously expanding the benefits offering and successfully implementing innovative bonus models

Requirements

• Completed degree in business administration or a comparable qualification
• At least two years of professional experience, ideally in key account management, project management, or customer success management
• Strong service and customer orientation, combined with empathy, assertiveness, and excellent communication skills
• Independent, solution-oriented working style and strong planning and coordination skills
• Business-fluent German and English, both written and spoken

Benefits

• Flexible working hours
• Modern office on Fuerteventura or remote work from the Canary Islands
• Workation with extras: Up to 4 weeks of EU workation per year — including flight and accommodation when choosing Munich as the work location
• 30 days vacation
• Permanent contract (no fixed term) & private supplementary health insurance
• Above-average salary compared to national standards
• Support with obtaining an NIE number and administrative procedures, and a welcoming on-site team