Diligence Manager – Production Flow

Role Overview

• Review client scope, guidelines and requirements and communicate to the team for each engagement.
• Manage Quality Control analysts and proper feedback loop.
• Responsible for production goals for quantity and quality and meeting SLAs.
• Communicate internally with the VP of Operations to ensure feedback is incorporated in real time.
• Understand and be able to articulate daily/weekly/monthly system and operations processes.
• Identifying trends or inconsistencies which can point to potential widespread problems.
• Evaluating inquiry problems and ascertaining action steps needed for resolution and effectively communicate to all parties involved.
• Ensure regulatory and compliance policies are implemented and followed appropriately.
• Set team goals, objectives and define employee performance plans to meet established goals.
• Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate.
• Develop and engage with senior management level to ensure team is aligned to support organization objectives, solve complex problems and report status for action items.
• Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive.
• Manage track and report results against established metrics both individually by business and jointly for the combined businesses.
• Maintain and drive improvements in overall client experience.
• Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.

Requirements

• Minimum 8 years’ experience in residential mortgage, preferred if primarily due diligence services.
• Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans.
• Analytic creativity, negotiation and problem solving skills, using a wide range of information and perspective to identify current conditions and needs.
• Good knowledge of loan products, in particular: Non QM, Business Purpose Loans, Second Lien and Equity products in addition to Seasoned Loan compliance reviews.
• Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format.
• Solid understanding of the client’s profile, their business and risk appetite.
• Excellent client relationship management skills.
• In depth knowledge and understanding of transaction components that indicate a potential for fraud.
• Must be self-motivated, creative and able to work in a team environment while thinking independently and sharing knowledge and ideas.
• Strong professional and interpersonal communication skills verbally and through written electronic correspondence.
• Ability to work well under pressure, handle competing priorities and meet deadlines.
• A high level of confidentiality to protect privacy rights.
• Excellent listening skills and the ability to use good judgment.

Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan