About this role

Provide on-site support for computers, mobile devices, peripherals, and printers.
Diagnose and resolve hardware, software, and basic network issues.
Install, configure, and maintain operating systems, applications, and updates.
Manage incidents and service requests through ServiceNow or similar ITSM tools.
Perform user account tasks such as password resets, access permissions, and email setup.
Support employee onboarding and offboarding, including device preparation and access removal.
Document issues, resolutions, and procedures with accuracy.
Assist with inventory tracking and asset management activities.

3+ years of experience in technical support or help desk environments.
Hands-on experience with ServiceNow or other ITSM tools (Jira, Remedy, Zendesk).
Strong knowledge of Windows and/or macOS.
Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
Proven ability to troubleshoot hardware and software issues.
Availability to work rotating shifts.

Onsite Support Technician

Key skills