Key skills
SFDCSalesforceCRMAgileCommunication
About this role
Role Overview
- Perform installation, maintenance, and repair services on our Proteomic systems located at customer sites.
- Troubleshoot instrument hardware and software, often under challenging conditions.
- Contribute to high-value service-related procedures and documents.
- Identify areas for product and process improvement and communicate these accordingly.
- Adopt and leverage our CRM business policies, procedures, and reporting.
- Upwards of 60% travel is routinely required on both a scheduled and unscheduled basis.
Requirements
- Bachelors degree (BS) in Science or Engineering discipline required
- 3+ years of industry experience in the service and/or support of analytical instruments
- Technical support/service experience preferred
- Substantial working knowledge of optical, electrical and mechanical sub-systems
- Expertise in employing root cause analysis and corrective action methodologies
- Prior work with Life Science instrumentation, especially Mass Spectrometers is highly desirable
- Salesforce.com / ServiceMax familiarity a plus
- Strong communication skills, with business‑level proficiency in English.
- Agile and able to adapt to changing requirements.
Tech Stack
- SFDC
Benefits
- Customer Commitment.
- Integrity.
- Respect.
- Continuous Improvement.