Analyze large datasets, transforming raw data into actionable insights, helping teams make smarter, data-driven decisions
Design and deliver dashboards, reports, and presentations that clearly communicate complex data insights, empowering leadership and stakeholders to take meaningful actions
Own the end-to-end reporting process, ensuring timely and accurate delivery of high-impact outputs that drive operational and strategic improvements
Collaborate with engineering and product teams to align goals, close knowledge gaps, and ensure consistent, reliable data across markets
Explore new technologies and trends in analytics, bringing fresh ideas and innovative approaches to elevate team performance and business impact

Proven experience in data analytics role, preferably in dynamic, fast-paced environments
Strong proficiency in SQL and a proven ability to work with complex data structures
Hands-on experience with data visualization tools (e.g., Tableau, Looker)
Exceptional communication skills, with the ability to distill complex data into clear, actionable insights for senior stakeholders and bridge the gap between technical and business needs
Strong stakeholder management skills, with a focus on defining project scopes, aligning expectations, and delivering high-quality outputs with accountability and precision
A proactive, self-driven mindset with a natural curiosity to explore data, identify opportunities, and independently lead projects from start to finish
Experience in Customer Service or e-commerce environments is a strong advantage, particularly if coupled with a focus on operational efficiency or customer experience.

Senior Data Analyst – Customer Services

Key skills