Key skills
LeadershipProject ManagementCommunication
About this role
Role Overview
- Build on world class customer experience focused on safety, reliability of installed fleet and maintain strong customer preference for OEM material services
- Evolve customer teams experience through an environment of learning, belonging, purpose and enhance customer experience on next gen products
- Build new process capabilities through breakthroughs, kaizens and to unlock productivity and operational efficiencies
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned customers, product, or coverage area.
- Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
- Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
- Has a contribution in the development of a commercial solution and business plan.
- Presents to top leadership in the business solutions on technical discipline and business solutions.
- Drive coordinated customer engagement effectivity and consistency.
Requirements
- Bachelor's degree from an accredited university or college
- Minimum of 5 additional years of experience in Customer Service Management
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs / projects
- Ability to document, plan, market, and execute programs
- Established project management skills.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities