Senior Enterprise Customer Success Manager

SafetyCulture is a global tech company focused on improving the lives of its customers through innovative tools. The Senior Enterprise Customer Success Manager will drive success across high-opportunity accounts, acting as a trusted advisor to ensure customers maximize the value of the platform and achieve their business goals.

Responsibilities:

• Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions
• Understand customers’ business objectives, challenges, and industry-specific needs to drive success
• Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
• Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
• Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
• Advocate for customers internally, influencing product development based on industry trends and customer feedback
• Contribute to the development of industry-specific playbooks, collateral, and case studies

Requirements:

• 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization within software
• Strong ability to build executive relationships and drive business value for Enterprise customers
• A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
• Persuasion and presentation skills, with the ability to communicate up and down an organisation
• Ability to actively listen, understand customer pain points and take action
• Thrives in a fast-paced, dynamic environment