Key skills
TypeScriptProject ManagementCommunicationRemote WorkCustomer SuccessAccount Management
About this role
Role Overview
- Central point of contact between internal teams and clients
- Active relationship management and building trust-based relationships
- Conduct needs analyses for clients and their employees
- Develop tailored solutions and ensure high customer satisfaction
- Support new and existing clients through all order processes
- Ensure a high standard of quality and service
- Proactively provide information about new benefits and developments
- Strategic consulting and development of individual benefits programs
- Identify improvement potential in existing systems to sustainably increase employee retention
Requirements
- Completed commercial education or an equivalent qualification
- Several years of professional experience — ideally in key account management, project management, or Customer Success Management
- Solid knowledge of HR and tax topics
- Ideally experience in Compensation & Benefits
- Strong service orientation, empathy, communication skills, and assertiveness
- Independent, structured, and solution-oriented work style
- Strong planning and organizational skills
- Confident handling of commercial topics
- Business-fluent German and English
- Solid project management skills
- Affinity for technical topics
Tech Stack
- TypeScript
Benefits
- Flexible working hours
- Modern office on Fuerteventura or remote work across the Canary Islands
- Workation with extras: Up to 4 weeks EU workation per year — incl. flight & accommodation when choosing Munich as location
- 30 days of vacation
- Permanent contract & private supplementary health insurance
- Above-average salary compared to the national average
- Support with obtaining an NIE number and official paperwork
- Welcoming on-site team