Engaging proactively with SMEs and stakeholders to understand current processes, pain points and opportunities
Leading discovery activities e.g. workshops, interviews, journey walkthroughs — to build shared understanding
Helping shape early ideas into well‑defined problems and opportunities, with a clear focus on outcomes and value
Mapping as‑is and co‑designing to‑be processes, journeys and capability improvements
Analysing data, workflows and operational insights to validate problems and inform decisions
Contributing to Target’s move towards more product‑standardised solutions and ways of working
Producing clear, evidence‑based findings and recommendations to support prioritisation and decision making
Translating analysis into user stories, epics and acceptance criteria, and supporting design reviews
Working closely with delivery teams and participating in Agile ceremonies
Creating high‑quality artefacts such as process maps, journey maps, wireframes, and capability overview
Supporting smooth handover and BAU readiness
Building strong, trusted relationships across teams and helping colleagues navigate ambiguity
Communicating complex ideas in a simple, collaborative and outcome‑focused way

Strong experience as a Senior BA within UK Financial Services
Confidence working in ambiguity and helping shape ideas early on
Skilled at engaging and influencing stakeholders at all levels — including senior operational leaders — with effective engagement across both technical and business teams
Confident facilitator and influencer with a proactive, collaborative style, comfortable operating in evolving or uncertain environments
Strong analytical, critical‑thinking and problem‑solving skills
Excellent communication skills — written, verbal and active listening
Customer‑centric mindset with strong organisational skills and a drive for high‑quality delivery
Ability to define benefits, outcomes and clear value propositions
Proven ability to elicit, analyse and document clear, actionable requirements
Experience in process mapping, journey design and operational workflow improvement
Ability to analyse and help shape enhancements to business propositions and underlying capabilities
Background in designing or improving digital and service journeys
Understanding of risk, control frameworks and regulatory contexts
Experience across Agile, hybrid and traditional delivery environments, including early‑stage product shaping
Comfortable working with complex organisational systems and integrations
Collaborative, resilient and proactive mindset, with the ability to support, mentor and positively influence others
Confident using Microsoft Office and tools like JIRA

Bonus points if you also have:

Competitive salary of £60,000
£70,000 depending on experience
30 days holiday entitlement plus bank holidays (That’s right – 30 days from Day 1)
Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
Company Paid Private Medical Insurance (benefit in kind)
Group Life Assurance
Group Income Protection
Discretionary Annual Pay Review
Discretionary Annual Bonus Scheme
Loyal Service Scheme
Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
Recognition Scheme
Free Mortgage Advice and Support
Wisdom Wellbeing, your go to for wellbeing resources and solutions
Everest Funeral Concierge
Free Bereavement and Probate Advice and Support
Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
Paid eye tests and employer contribution towards spectacles specifically for VDU use.
Technology Buying Scheme
Discounted Gym Memberships
Taste Card / Coffee Club Membership
Charitable Payroll Giving
Cycle to work Scheme (Salary Sacrifice)

Senior Business Analyst

Key skills