Building Software Administrator – CUPE 7.26

Role Overview

• Maintain and enhance Norfolk County’s CityView systems to streamline permitting, inspections, and enforcement workflows.
• Improve digital service delivery, support staff and public users, and drive efficiencies.
• Provide CityView support, website support, customer service, administration, communications, research and analysis for Building Code initiatives.
• Maintain, implement, and troubleshoot the Building Department permit tracking software (Cityview).
• Provide essential application and technical support as a corporate Cityview administrator.
• Promote, support, application development, process review and enhancement activities related to Cityview.
• Troubleshoot and resolve identified problems within Cityview operations and workflows.
• Support the ongoing development, implementation, and evolution of the Cityview system.
• Update Cityview as needed and act as the main contact for Cityview.
• Resolve Cityview software concerns and lead the integration of Cityview into daily operations.
• Evaluate application permissions to ensure staff compliance with established procedures.
• Collaborate with IT and other staff in the installation and configuration of Cityview.
• Investigate system errors, advise teams, and share practical tips to enhance system understanding.
• Correct data entry errors in Cityview and recommend modifications to meet user needs.
• Perform testing for all process changes and provide accurate feedback.
• Review existing processes to find opportunities for efficiency improvements.
• Communicate business requirements to IT department staff for necessary system changes.
• Scan and attach documents into Cityview and work independently for efficient operations.
• Perform Cityview release upgrades and provide direction for Electronic Building Permit Submission EBPS (Portal).

Requirements

• Graduation from a two (2) year community college program or equivalent in Computer Science, Public Administration, Public Service or Business Administration; or other related program with a focus on database management.
• 3 years’ experience in a business and technology position with related experience in application support, configuration, and process improvement within a municipal or enterprise environment an asset.
• Advanced knowledge of procedures related to administrative functions of the Ontario Building Code and Building Code Act.
• Demonstrated experience with Harris/CityView software, CityView Portal, and Bluebeam or similar software preferred.
• Strong customer service skills with the ability to deal appropriately with contentious situations and to exercise discretion, judgment, diplomacy and confidentiality when dealing with the public, employees and stakeholders.
• Good understanding of provincial statutes including Ontario Building Code Act, Planning Act, Municipal Act.
• Strong understanding of planning and development process, building permitting process, inspections, and enforcement workflows.
• Strong interpersonal, communication, organizational and time management skills.
• Ability to work independently as well as a team player.
• Proven organizational skills demonstrating effective time management, accuracy, and adaptability.
• Excellent communication, administrative and interpersonal skills.
• Ability to work independently with little direction in a fast paced and stressful environment, meeting deadlines with constantly shifting priorities.
• Comply with corporate and departmental policies and procedures.
• A valid Ontario G driver’s license and access to a reliable vehicle including the ability to provide a drivers abstract when requested during the recruitment process.
• Computer knowledge in corporate standard software (Microsoft Office, Pearl, FMW) and department specific software (Cityview, Bluebeam).
• Must be aware of safe work practices as they relate to job responsibilities and work environment and have the basic understanding of the Occupational Health and Safety Act.

Benefits

• Posting #: CUPE 7.26
• Position: Building Software Administrator
• Position Code: 4BBBSA
• Status: Permanent Full Time
• Number of Vacancies: 1
• Employee Group: CUPE Local 4700
• Wage: $28.59
• $35.70 per hour (under review)
• Hours Worked per Week: 35
• Division: Community and Development Services
• Department: Building and By-Law
• Reports To: Supervisor, Building
• Location: Simcoe, ON (with remote and in office work as required of the role)
• Posting Period: February 27, 2026
• March 23, 2026
• Application information: Ensure the file extension for your resume document is .doc, .docx or .pdf; If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file.
• Find out more information about Norfolk County here: Employment at Norfolk County
• NorfolkCounty.ca
• The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.
• Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.
• Thank you for your interest in this position. Only those to be interviewed will be contacted.