Own onboarding end-to-end, ensuring customers go live quickly—configuring workflows, managing ATS integrations (Bullhorn, Avionté, Greenhouse, Workday, etc.), and driving early adoption.
Manage a portfolio spanning staffing agencies, BPOs, and Fortune 100 enterprise customers, guiding them through activation, usage optimization, and ongoing success.
Lead QBRs, strategy reviews, and workflow assessments tied to measurable ROI.
Build deep relationships with TA leaders, HR executives, Recruiting Directors, and Operations stakeholders.
Identify expansion opportunities based on volumes, adoption patterns, and business goals.
Monitor account health, usage trends, and integration performance; proactively resolve roadblocks.
Collaborate with Product and Engineering to relay customer insights and influence roadmap direction.
Ensure smooth transitions across Sales → Onboarding → Success to maximize adoption and retention.

A strong CSM or client-facing operator experienced in onboarding, adoption, and account growth for SaaS platforms.
Confident navigating technical workflows, ATS/HRIS integrations, APIs, and troubleshooting setup issues.
Excellent communicator who can simplify complex concepts and influence senior stakeholders at staffing firms and Fortune 100s.
Exceptionally customer-obsessed, proactive, and focused on delivering outcomes—not just activity.
Thrives in a fast-paced, high-growth environment where urgency, ownership, and excellence are expected.
Familiarity with ATS/HRIS platforms (Bullhorn, Avionté, Greenhouse, Workday, Lever, Dayforce) is a major plus.
Analytical and curious, comfortable digging into workflows, data, and hiring processes.

Join a hyper-growth company transforming high-volume hiring across multiple industries.
Work alongside top performers who value excellence and celebrate big wins.
Own high-impact customer relationships that directly influence our product and trajectory.
Be part of a culture driven by customer outcomes, speed, and continuous improvement.

Customer Success

Key skills