Take full ownership of an assigned portfolio of customer deductions
Conduct thorough research by gathering and analyzing data from various sources
Confidently communicate with customers and internal stakeholders via phone and email
Compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction
Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims
Identify, track, and report on dispute trends to management
Actively participate in identifying and implementing process improvements

Proficiency in Japanese and/or Korean
Fresh to 2 years of experience in accounts receivable, dispute/deduction management, or a related financial analysis role required
Exceptional verbal and written communication skills
Strong analytical mindset with proven ability to investigate complex problems and perform detailed root cause analysis
Hands-on experience with a major ERP system
Proficiency in Microsoft Excel

Accounts Receivables Disputes Analyst, Japanese / Korean

Key skills