About this role

Retention and Collections Calls: Contact customers with overdue payments and customers indicating intent to cancel, presenting alternatives and facilitating regularization.
Customer Registration: Enter and update customer data in the database, ensuring all information is accurate and complete.
Record Keeping in the System: Document interactions and agreements reached, ensuring accuracy in negotiation and retention records.
Targets-Oriented Work: Stay motivated and committed to retention and collection targets, contributing to the team’s results.

Subscriber Service Representative – Retention and Collections

Key skills