Subscriber Service Representative – Retention and Collections
Brazil
Full Time
4 hours ago
No H1B
Key skills
CommunicationNegotiation
About this role
Role Overview
Retention and Collections Calls: Contact customers with overdue payments and customers indicating intent to cancel, presenting alternatives and facilitating regularization.
Customer Registration: Enter and update customer data in the database, ensuring all information is accurate and complete.
Record Keeping in the System: Document interactions and agreements reached, ensuring accuracy in negotiation and retention records.
Targets-Oriented Work: Stay motivated and committed to retention and collection targets, contributing to the team’s results.
Requirements
High school diploma or equivalent
Basic computer skills
Proficiency with Microsoft Office and Google Workspace
Experience in customer retention and active collections