Key skills
SaaSCritical Thinking
About this role
Role Overview
- Provide reactive support via chat and WhatsApp
- Resolve as many requests as possible with accuracy
- Ensure speed without compromising quality
- Avoid reopenings and rework
- Maintain a high level of customer satisfaction (NPS)
- Investigate root causes of issues
- Apply critical thinking when facing unforeseen scenarios
- Ensure no request goes without a response
Requirements
- Experience with SaaS
- Previous experience in SaaS support
- Strong problem-solving skills
- Analytical mindset and solid logical reasoning
- Comfortable using digital tools
- Autonomous in investigating and testing solutions
Benefits
- Multi-benefit card