Responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
Categorizing all calls received in one of the categories provided
Record any abusive and/or extraordinary calls
Be responsible for other duties as assigned.

High School Diploma or equivalent required
At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields.
Must be proficient in data entry skills including keyboard, mouse, 10-key pad
Basic knowledge of Microsoft Office
Full Time
Must have availability from 7:30am
6:00pm; Monday through Friday.
Must have a private area to work and space to set up equipment and a high-speed internet connection.
Contingent on passing a background check and drug test.

Customer Service Representative

Key skills