Customer Service Representative - Behavioral Health (Monday-Friday 11:45am-8:15pm EST)

CVS Health is committed to building a world of health around every individual, and they are seeking a full-time Customer Service Representative for their Behavioral Health team. This role involves providing advocate care, guiding members through their benefits, and ensuring understanding of claims and resources.

Responsibilities:

• Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
• Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
• Anticipates customer needs
• Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
• Performs financial data maintenance as necessary
• Explains member's rights and responsibilities in accordance with contract

Requirements:

• 1+ years of experience in a call center environment
• Experience using Microsoft Office products' specifically Excel, Outlook, and Word
• High School Diploma or GED
• Previous Behavioral Health, Medical, or Insurance background
• Experience working from home in a remote role