Responsible in providing post sales support and project implementation and KT
Ensure that the SLAs are met and project timelines are delivered on a timely manner to Exclusive Networks reseller base across the product portfolio
Conducting a project kick off meeting with customer & documenting the implementation procedures
Aligning project implementation within the signed scope of work agreed with the end user
Obtaining a signed UAT from the authorized end user contact person after completing an implementation activity
Documentation for processes and procedures
Hand over of projects to partner account or post sales team
Keeping up to date with new solutions, new product patches & updates, support options, deployment guidelines, etc.
Maintain knowledge of roadmap, technology and product portfolio and share with the team
Ensure that certification requirements across the product portfolio is met
Ticket management and assignment within the SLAs in Vision ticketing system
Work closely with the Post Sales Team Lead & colleagues to achieve goals and KPIs

Bachelor's degree in Engineering, IT, Computer Science or related field.
Must have strong knowledge in networking, security, virtualization, cloud (AWS/Azure)
Must have working knowledge in technologies such as SASE, SSE, SDWAN, XDR, SIEM.
Must have working knowledge with SAAS platforms.
Proven work experience as a Post-Sales Engineer or similar role in customer support.
Strong technical background with excellent troubleshooting skills.
Outstanding communication and interpersonal skills, with a customer-first mentality.
Ability to explain complex technical concepts in simple terms.
Excellent problem-solving skills and ability to work under pressure.

Solutions Engineer – Post Sales

Key skills