Support development and maintenance of Airtable-based workflows and project tracking systems (priority focus)
Assist in building and maintaining SharePoint sites to centralize documentation and improve collaboration
Partner with the Analytics team to support Tableau dashboards and reporting needs
Help evaluate and implement practical AI tools that improve operational efficiency
Gather requirements from venue operators and discipline groups and translate them into structured system updates
Document workflows, create user guides, and support adoption of new tools
Provide day-to-day troubleshooting and technical support for internally built systems
Monitor emerging technologies and share recommendations for operational improvements

4+ years of experience in technology support, operations systems, business systems, analytics support, or similar field
Demonstrated experience using Airtable (strongly preferred)
Familiarity with SharePoint or Microsoft 365 collaboration tools
Exposure to Tableau or other data visualization platforms
Interest in AI tools and workflow automation
Strong organizational and documentation skills
Ability to work cross-functionally with both technical and non-technical stakeholders
Analytical mindset with attention to detail
Willingness to learn and expand technical capabilities over time

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match

Technology Operations Solutions Specialist

Key skills