Associate Account Manager

Role Overview

• Manage a book of business, serving as a primary point of contact for assigned accounts.
• Support renewals and expansion efforts in partnership with Account Managers.
• Build trusted relationships with customers and understand their goals and usage of Customer.io.
• Monitor account health and key performance indicators, identifying risks and surfacing opportunities early.
• Collaborate cross functionally with Customer Success, Sales, Marketing, and Billing to ensure a seamless customer experience.
• Maintain accurate account records and activity in our CRM.
• Continuously build your knowledge of our product, customers, and industry trends.

Requirements

• 1–2 years of experience in Sales, Customer Success, Account Management, or another customer facing role.
• Strong communication skills with the ability to build rapport and trust.
• Organized and detail oriented, with the ability to manage multiple accounts and priorities.
• Comfort working in a fast paced, remote environment.
• Curiosity and a genuine interest in helping customers succeed.
• Experience working in SaaS or using CRM tools is a plus.
• Must be located in the Americas or Dublin, Ireland.

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Retirement matching.
• Remote work stipends.
• Professional development budget.
• Sabbatical leave.
• And more.