Serve as the primary executive-facing for Enterprise organizations
Lead annual planning, quarterly executive business reviews (EBRs) and strategic alignment conversations.
Develop multi-threaded relationships across nonprofit departments, including Executive Leadership, Development, Marketing, and Technology teams.
Create and execute data-informed account plans that elevate value realization, strengthen customer partnerships, and grow GDV on platform.
Drive ACV retention and NRR through proactive renewal strategy, forecasting, negotiation, and commercial alignment.
Identify whitespace, expansion, and cross-sell opportunities.
Translate customer goals into fundraising, usage and product adoption strategies
Anticipate strategic risks and competitive threats; develop and execute mitigation plans.
Serve as the escalation quarterback, coordinating internally (Care, Product, Engineering, etc) and externally.
Represent the voice of strategic customers internally and influence roadmap direction
Collaborate with Technical Account Management (TAMs) to ensure execution of adoption, timelines, and operational initiatives.
Partner with Product, Engineering, and Data teams to elevate customer needs, influence roadmap direction, and deliver meaningful outcomes.
Maintain accurate forecasting, renewal documentation, next step notes through CRM and internal communication channels

5+ years experience in Customer Success, Strategic Account Management, or Enterprise nonprofit consulting
Expertise in digital fundraising strategy and nonprofit executive communication
Exceptional presentation, storytelling, and relationship-building skills
Proven ability to lead complex renewals and strategic expansion conversations
Strong commercial acumen and comfort with forecasting and negotiation
Experience managing multi-threaded Enterprise accounts
A proactive, strategic thinker with a bias for action and executive presence

Enjoy competitive pay and comprehensive healthcare benefits.
Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
Participate in learning, development, and recognition programs to help you thrive and grow.
Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
Make a difference through our volunteering program.

Strategic Account Manager

Key skills