Senior Operations Manager, Clinical Operations

Role Overview

• Lead a prioritized portfolio of initiatives that materially improve gross margin and delivery margin
• Drive “top of license” and care model optimization workstreams
• shifting the right work to the right teams, clarifying scope and standards, and enabling changes through process, tooling, and adoption
• Identify and execute operational levers that enhance leader span of control and reduce friction, while maintaining (or improving) quality and member experience
• Partner closely with Finance and BI to ensure savings/impact are real, attributable, and tracked over time
• Create the operating cadence for Clinical Operations strategic priorities: weekly execution forums, KPI reviews, decision logs, dependency tracking, and escalation pathways
• Implement incident management + problem management to reduce repeat issues, shorten time-to-resolution, and improve reliability
• Develop “program health” mechanisms (dashboards, leading indicators, adoption measures) so leaders can manage proactively, not reactively
• Translate ambiguous goals into crisp problem statements, hypotheses, success metrics, and execution plans
• Drive cross-functional alignment with Product and Clinical Operations partners: requirements, milestones, change management, rollout plans, and feedback loops
• Anticipate risks early and unblock relentlessly
• surfacing tradeoffs and pushing decisions to closure
• Define and core, impactful KPIs that matter (leading + lagging), build clear baselines, and set targets
• Build and socialize executive-ready narratives that communicate progress, risks, decisions needed, and expected impact
• Coach partners on operational rigor: how work gets measured, managed, and improved

Requirements

• 4-6+ years of experience in management consulting, BizOps, and/or Strategy & Operations within high-growth tech or startups (or equivalent), with a proven track record of shipping cross-functional programs into real operations
• Strong “operator” DNA: you can design the plan and make it real
• process, tooling, adoption, measurement, and accountability
• Demonstrated ownership of outcome metrics (margin, cost, productivity, throughput, reliability), including partnering with Finance/Analytics to validate impact
• Excellent program leadership: you bring structure, prioritize well, run great forums, and close decisions quickly
• Systems thinking: you build mechanisms that scale
• cadences, dashboards, incident/problem management, and clear ownership models
• Exceptional communication: concise, executive-ready updates; clear decision framing; strong stakeholder management across senior partners
• Comfort with ambiguity, high standards, and fast-moving environments
• Experience in clinical operations, care delivery, workforce operations, support operations, or other complex, high-volume service environments is preferred.
• Experience partnering closely with Product/Engineering to deliver operational tooling and workflow automation is preferred.
• Familiarity with change management and rollout design (comms, training, feedback loops, measurement) is preferred.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.